Reference

Browse Our Terms Conditions

These terms govern every interaction between you and lbaji — from the moment you open an account through each deposit, withdrawal and session in the lobby.

Account UsageDeposit & Withdrawal PolicyEligible RegionsDispute ResolutionData Handling
Browse the Lobby Read FAQ
lbaji Browse Our Terms Conditions
HOW WE ENFORCE TERMS

Explore How We Handle Policy Compliance

We maintain these conditions so that every account holder experiences consistent rules — no hidden changes, no selective enforcement. Below you will find the operational practices behind account security, data retention, cookie usage and how you can request changes or dispute a decision. Every process ties back to a clause in these terms, and we reference specific sections when communicating decisions to you.

Account Security

Your login credentials are hashed and stored separately from personal data. We require OTP verification for password changes and withdrawal requests.

Data Retention

We retain personal information for as long as your account remains active plus a defined period after closure, in line with applicable data-protection requirements.

Cookie Usage

Our site uses session cookies to maintain your login state and preference cookies that remember language and lobby layout. Analytics cookies help us understand traffic patterns.

Identity Verification

Before processing a first withdrawal, we may ask you to submit a government-issued ID and proof of ownership for the bKash, Nagad or Rocket wallet used to deposit.

Change Requests

You can request modification of your personal details — name, phone number, email — through support. Each change requires verification, and certain fields like username cannot be altered after registration.

Dispute Procedure

If you disagree with an account decision — such as a suspended withdrawal or closed account — you may file a dispute through email or live chat. Include relevant transaction IDs and screenshots.

TERMS SUPPORT CHANNELS

Switch to Support for Any Terms Query

If any clause is unclear or you need a specific ruling applied to your account, reach us directly. We handle terms-related enquiries with the same priority as payment issues — your question gets a real answer, not a form reply. Contact paths below cover live chat, email and in-app messaging so you can pick whichever suits your device.

Live Chat Available inside the lobby and on the account page. Tap the chat icon, select 'Account & Terms' as the topic, and describe your query.
Email Send your query to the address listed in your account settings under 'Help'. Include your registered username and a brief summary of which clause you need clarification on.
In-App Message On mobile, open the side menu, tap 'Support', and select 'Terms & Policy'. Describe the issue and attach screenshots if relevant — for example, a deposit confirmation from bKash or Nagad that relates to a disputed transaction.

Check Common Questions About These Terms

Below are the queries we receive most often about this document. Each answer references the relevant operational detail so you understand not just what the rule is, but how it works in practice when you deposit via bKash, Nagad or Rocket and interact with the lobby.

Yes. Access to lbaji depends on local law and eligible regions. If the service is not lawful where you reside, you must not register or use the platform. We do not verify legality on your behalf — that responsibility sits with you.

We reserve the right to suspend or permanently close any account that breaches these conditions. Common violations include operating multiple accounts, abusing promotions, or providing false identity information during verification. You will receive a written explanation citing the specific clause involved.

Withdrawal thresholds and processing schedules are outlined in the relevant terms section. Limits may vary by payment method — for instance, Rocket and bKash each have their own per-transaction caps set by those providers. We process within those limits and notify you if your request exceeds them.

Under these terms, withdrawals are returned to the same method used for the deposit unless that method is unavailable. If you deposited via Nagad, the payout goes back to Nagad. Exceptions require support approval and additional identity verification steps.

Each promotion carries its own specific conditions published alongside it. However, these general terms override in case of conflict. If a promotional offer contradicts a clause here, the clause in these terms takes priority unless the promotional document explicitly states otherwise.

Contact support via live chat or email and specify that you want your personal data removed. We will process the request subject to legal retention obligations. Transaction records tied to bKash, Nagad or Rocket may be retained for audit purposes even after account data is deleted.

We may require a government-issued photo ID and proof that the depositing wallet belongs to you — a screenshot of your bKash or Nagad account showing your registered name works. This verification must be completed before the withdrawal processes; incomplete submissions delay the payout.

We may update these terms at any time. A notification appears in your account dashboard, and continued use after that date constitutes acceptance. If a change materially affects your rights, we aim to provide reasonable advance notice so you can review or close your account before the change takes effect.

Send your dispute via email or live chat with relevant transaction IDs and evidence. Our team reviews the case internally, consults the applicable clause, and responds in writing. If you remain unsatisfied, the escalation path described in the dispute section of these terms applies.

No. Whether you access lbaji through a desktop browser, mobile browser or any other supported client, the same terms apply. Device choice does not create separate conditions. Features available on one device but not another are a product matter, not a contractual difference.

Related pages

lbaji Bangladesh Slot Clash lbaji App BPL Night Match lbaji Login