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Browse Our Legal Policies and Your Account Rights

We set out clearly how your account data is handled, how payments through bKash, Nagad and Rocket are processed, and what rights you hold over your personal information.

Data ProtectionPayment ComplianceAccount RightsRegional Eligibility
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CONTACT PATHS

Open a Policy Query Through These Channels

If you have questions about our legal policies, data handling, or need to submit a formal request regarding your account information, our support paths are built to handle these efficiently. You do not need to navigate complicated forms — reach us directly and reference your account ID so we can locate your records quickly.

Live Chat Available directly from the lobby or any page on our site. Tap the chat icon, select the policy or data category, and a support agent will connect with you. Useful for quick questions about account status, data held, or payment processing queries related to bKash, Nagad or Rocket transactions.
Email Support For formal data requests — correction, deletion, or access to records — email is the channel we recommend. Include your registered mobile number and a brief description of what you need. Our team reviews incoming requests and responds with confirmation or follow-up questions as needed.
Account Settings Some policy-related actions are self-serve. Inside your account dashboard you can update personal details, change your linked mobile wallet, review recent transaction history through Nagad or Rocket, and manage notification preferences without needing to contact support directly.
HOW WE PROTECT YOU

Switch to This Section for Data and Security Details

We operate on a principle of minimal data collection and clear accountability. Every piece of information we gather serves a specific function — identity verification, transaction processing, or fraud prevention. Below are the six areas where we commit to transparency about how your data is managed within your account lifecycle.

Data Encryption

All personal and financial data transmitted between your device and our servers is encrypted using SSL protocols. This applies equally whether you access the lobby from a mobile browser or a desktop connection, and covers every interaction including bKash or…

Cookie Management

We use session cookies for login persistence, analytics cookies to understand lobby navigation patterns, and fraud-detection cookies that flag unusual device behaviour.

Account Security

Your account is protected by a password you set at registration plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets.

Data Retention

We retain your account data for the duration your account is active. After you request closure, we hold records for a limited period as required by applicable financial regulations in your region, then securely delete them.

Right to Access and Correction

You can request a copy of all personal data we hold about you at any time. If any detail is inaccurate — a misspelled name, an outdated mobile number linked to Nagad — submit a correction request through email support…

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket, Upay, bank partners) to complete your transactions, and with fraud-prevention services that help us identify suspicious activity.

Check These Common Legal and Data Queries

Below are the questions our support team receives most often regarding legal policies, data handling, account rights and regional access. If your specific question is not covered, reach out through live chat or email with your account details.

We collect your full name, mobile number, email address, and the payment method details you link — such as your bKash or Nagad wallet number. This information is used solely for identity verification, transaction processing and account security. We do not collect data unrelated to these purposes.

Yes. Contact our support team via email, reference your registered mobile number, and request account closure and data deletion. After we confirm there are no pending transactions or obligations, we initiate the deletion process. Some records may be retained briefly as required by applicable financial regulations.

Access and eligibility depend on your local law and eligible regions. We do not make blanket claims about legality in any specific territory. It is your responsibility to confirm that using our services aligns with the regulations applicable where you reside before creating an account.

All transaction data is transmitted over encrypted connections using SSL. We do not store your full wallet PIN or sensitive authentication credentials on our servers. Payment confirmations pass through secure channels between our system and the respective mobile wallet provider — bKash, Nagad or Rocket.

Reach our support team through email and include your account ID, registered mobile number, and the specific detail you want corrected. After we verify your identity through your linked mobile wallet or OTP, we update the record and send you a confirmation of the change made.

Only with payment processors like bKash, Nagad, Rocket, Upay and bank partners to complete your deposits or withdrawals, and with fraud-prevention services. We never sell, rent or provide your data to advertisers or unrelated commercial entities. This applies regardless of your account status.

We use session cookies for login, analytics cookies for navigation insights, and fraud-detection cookies. You can disable non-essential cookies through your browser settings without losing core account access. Only personalised features like lobby layout suggestions may be affected if you block analytics cookies.

Transaction records are retained while your account remains active. After account closure, we hold financial records for a limited period as required by applicable regulations in your jurisdiction. Once that period expires, records are securely deleted. This applies to all payment methods including Nagad and Rocket.

Contact our live chat immediately and request an account freeze. We suspend all activity, lock withdrawals, and begin an investigation. You will need to verify your identity via OTP sent to your registered number. Once confirmed, we reset your credentials and restore access only to you.

You can withdraw consent for non-essential data processing such as analytics and personalisation by adjusting cookie settings or contacting support. However, withdrawing consent for core processing — identity verification and transaction handling via bKash or Nagad — would require account closure since those functions depend on your data.

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