Reference

Open Our Privacy Policy and Know What We Hold

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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lbaji Open Our Privacy Policy and Know What We Hold
PRIVACY CONTACT PATHS

Explore Ways to Reach Us About Your Data

If you have a question about how we handle your information, or you want to request a copy or deletion of your data, reach out through one of the channels below. Our support team handles privacy queries alongside account and payment matters, so you can raise everything in a single conversation.

Team online

Live Chat

Open live chat from any page on the site or the mobile lobby. Mention your data request and the agent will route it to the privacy queue. You will receive a confirmation message once the request is logged.

Email

Send a message to our support email address with the subject line 'Data Request' and include your registered phone number. We aim to acknowledge within one working day and resolve within a reasonable timeframe.

Account Settings

Inside your account dashboard, the privacy section lets you view the data categories we hold. You can submit a deletion or export request directly from that panel without contacting support separately.

DATA HANDLING PRACTICES

Switch to Confidence — How We Protect What You Share

We have structured our data practices around a few clear principles: collect only what is necessary, keep it secure while it is stored, and give you a clear path to manage it. Below are the six areas we focus on so you understand how each part of your information is treated.

Encryption in Transit

All communication between your device and our platform uses encryption protocols. Whether you are confirming a bKash deposit or updating your profile, the data moves through a protected channel that prevents interception by outside parties.

Cookie Management

We use cookies to maintain your session and remember lobby preferences. No tracking cookies are shared with advertisers. You can delete all cookies from your browser settings at any time, though this may log you out of your current session.

Account Security Layers

Your account is protected by a password and, where enabled, an OTP sent to your registered phone number. If unusual activity is detected — like a login from a new device — we may ask you to verify through your mobile wallet or SMS code.

Data Retention Window

We keep your personal records for the duration of your active account plus a defined period after closure. This retention window allows us to handle any pending withdrawal verifications or disputes, and meets regional compliance where applicable.

Who Can Access Your Records

Only authorised staff in support, fraud prevention, and payment processing roles can view your personal information. Access is logged and audited. We do not expose your data to marketing partners or any entity outside our operational needs.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, export a copy of your records, or delete your account entirely. Submit the request via live chat, email, or the account settings panel. We process verified requests and confirm completion in writing.

Check Common Questions About Your Data Rights

Below are the questions we hear most often from account holders about our privacy practices. If your concern is not covered here, reach out through live chat or email and our team will clarify.

We collect your name, phone number, email address and date of birth. If you deposit via bKash, Nagad or Rocket, we also store the wallet reference number and transaction amount so we can match the funds to your account.

We do not sell or rent your data. Information may be shared only with payment processors (bKash, Nagad, Rocket, bank transfer providers) to complete your transactions, or where required by applicable law in your region.

After account closure, we retain your records for a defined compliance period. This allows us to resolve any pending disputes or withdrawal verifications. Once that window expires, your personal data is permanently deleted from active systems.

Yes. Go to your account settings and select the data export option, or contact support via live chat or email. We will prepare a file containing your personal details, transaction history and preference data, and send it to your registered email.

Submit a deletion request through the privacy section of your account dashboard, or email our support team with your registered phone number and the subject line 'Data Deletion'. We verify your identity before processing and confirm once complete.

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising tracking cookies are deployed. You can clear or block cookies in your browser, though blocking session cookies will require you to log in again each visit.

No. Your wallet details are stored internally and visible only to authorised payment-processing staff. Other account holders cannot see your payment information, and it does not appear in any public-facing part of the platform.

Transactions between your device and our servers are encrypted in transit. When you confirm a Rocket deposit or submit a withdrawal, the data passes through a protected channel. Wallet reference numbers are stored in encrypted form within our database.

This policy covers data handling for all account holders where our services are available. Access and eligibility depend on your local law and eligible regions. If your jurisdiction does not permit you to hold an account, this policy does not create a right to one.

We post a notice on the site and update the revision date at the top of this page. If the changes affect how we use your data in a material way, we also send a notification to your registered email so you can review before continuing to use your account.

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